Cancellation Policy 

Zerion Apex Informatics Private Limited (“we,” “our,” “us”) runs zayllo with the sole commitment to  serve our users (“you,” “your”). We understand that preferences change, and so we allow cancellations under certain conditions.
Orders can be cancelled if they haven’t entered the packing or dispatch phase.
Once the process begins, cancellation options may no longer be available.
We recommend reviewing your order details carefully before completing your purchase.
Our team is always here to assist you in case of accidental or duplicate orders.

How to Request a Cancellation 
To cancel your order, you can initiate a request through your account dashboard.
Alternatively, you may contact our support team directly with your order reference.
Once received, we will verify the status and respond with confirmation or further steps.
We aim to address cancellation queries promptly and with minimal delay.
You’ll be informed if the order has progressed beyond the cancellation window.

Cancellation Eligibility 
Not all products are eligible for cancellation due to the nature of curated items.
Items that have begun the quality check, packaging, or preparation process may be exempt.
If your order falls outside the cancellable criteria, our team will guide you through alternatives.
This includes suggestions for returns or exchanges if applicable.
Our goal is to keep the process transparent and customer-focused at every step.

Refund After Cancellation 
Approved cancellations will be followed by an automatic refund process.
The refund is initiated to the original payment method used during checkout.
Processing time may vary based on the mode of payment and banking procedures.
We’ll notify you via email or SMS once your refund has been successfully initiated.
Please ensure your contact details are accurate to receive timely updates.

Non-Cancellable Items 
Certain product categories are marked as non-cancellable due to hygiene or customization factors.
This includes accessories, intimate wear, and items.
Such products are clearly identified on their respective pages for your clarity.
We encourage shoppers to read descriptions and policy notes before adding items to the cart.
This ensures a smooth and informed shopping experience tailored to your taste.

Our Commitment to You 
We value your time, choices, and trust in our clothing collections.
Our cancellation policy is designed to be fair, flexible, and considerate of unique situations.
Every request is handled with care, and we strive to maintain clear communication throughout.
We continuously review and update our processes to match your expectations.
Shopping with us means shopping with confidence and consideration.