Return and Refund Policy     

At zerion apex informatics private limited (“we,” “our,” “us”), our goal is to provide every user (“you,” “your”) with a delightful and refined shopping experience on zayllo. While we take great care to maintain the quality and precision of each order, we understand that returns may occasionally be required. Whether the item arrives damaged, defective, or not quite what you ordered, we’re here to resolve it swiftly. Simply reach out to our customer service team within 48 hours of receiving your order, and we’ll step in to assist.   

Returning Your Order? We’ve Got You       
Our return process is designed to be quick, clear, and customer-friendly. From the moment you initiate a return, our support team is on hand to assist you every step of the way.   
Timely Requests : Please submit your return request within the designated return period to ensure eligibility.   
Step-by-Step Help : We’ll guide you through each step for a smooth return experience.   
Quick Processing : Once the returned item reaches us, refunds or exchanges are completed within 5-7 business days.   
Customer Priority : Your satisfaction is at the heart of everything we do.  

Items Not Eligible for Returns       
Some items fall outside our return window due to hygiene, personalization, or special sale status. We ask that you kindly review the details before purchasing:   
Intimate Apparel : Products like socks, swimwear, and underwear cannot be returned due to hygiene reasons.   
Final Sale Items : Products marked as “final sale” or offered at a discounted rate are not returnable.   
Customized Products : made-to-order items can only be returned if found defective or damaged upon arrival.   
Product pages will carry clear indicators where return is not applicable.   

Shipping Back Your Return       
We aim to make the logistics of your return as straightforward as possible. Here’s what you need to know about return shipping:   
Our Mistake, Our Cost : If we send the wrong or damaged item, we’ll cover the return shipping.   
Your Change, Your Choice : For returns due to a change of mind or preference, shipping costs must be borne by the customer.   
Couriers You Can Count On : We recommend selecting a dependable courier service to ensure safe and timely return delivery.   
Hassle-Free Assistance : In the case of damaged goods, we’ll provide detailed instructions—no additional cost involved.   

Refunds: Quick, Transparent, Trusted       
Once your returned product is received and inspected, we begin the refund process right away:   
Prompt Turnaround : Refunds are issued within 5-7 business days to your original mode of payment.   
Status Update : You’ll receive a confirmation email as soon as the refund is processed.   
No Guesswork : Our process is transparent, so you're never left in the dark.   
We handle all refunds with the same care and precision as our deliveries.   

Questions? Connect With Us       
If you have any questions or concerns about your return, refund, or exchange, we’re always happy to help. Simply email us at zerionapexinformaticspvtltd@gmail.com, and our responsive support team will provide prompt assistance. At zayllo, we don’t just deliver fashion—we deliver confidence, reliability, and care with every order.   
Thank you for choosing zayllo, where refined fashion meets everyday ease.