Shipping and Delivery Policy  

Our Delivery Ethos 
Zerion Apex Informatics Private Limited (“we,” “our,” “us”) operates zayllo with a strong commitment to providing a refined and stress-free shopping journey for our users (“you,” “your”). Each order you place is handled with care and precision, aiming to reach you in perfect condition and within the promised timeframe. This Shipping and Delivery Policy sets forth the guidelines for all orders placed on our platform. When you place an order, you accept these terms, and we remain committed to making every step of your journey smooth and satisfying.

Style Delivered Across India 
We proudly deliver our curated collections across India, ensuring style is within reach wherever you live. While we currently do not extend our services beyond India, expanding our delivery horizon remains part of our long-term vision. Whether you live in a busy metro or a quiet countryside, our collections are just a few clicks away. Our logistics network is consistently growing, enabling us to serve new areas every day. We work with trusted delivery partners to ensure timely and dependable shipping, with service coverage updates available on our website.

Order Processing and Preparation 
Timely Turnaround: Once confirmed, orders generally move into processing within 1–2 business days.
Quality First: Every item undergoes a thorough inspection and secure packaging to retain its excellence.
Weekend Pause: Processing does not occur on weekends or recognized public holidays.
Status Updates: You’ll be notified via email as soon as your order is ready to dispatch.
Careful Coordination: From our warehouse to your wardrobe, each parcel is handled with precision and care.

Delivery Timeframes You Can Expect 
Standard shipping typically takes between 3–8 business days, depending on your delivery location. We rely on reputed logistics providers to ensure each shipment arrives safely and on time. While we aim to deliver within the estimated window, occasional delays caused by external circumstances may arise. Should any delays occur, our customer service team is available to keep you informed and updated. We strive to offer transparency and reassurance every step of the way.

What Happens If Delivery Is Missed 
In case a delivery fails due to an incorrect address or the recipient being unavailable, the courier will make up to two more attempts. If unsuccessful, your order may be returned to us. You may opt to have it shipped again, though a repeat shipping fee might be applicable. To avoid missed deliveries, please ensure someone is present to receive the package at the address you provide. If you foresee any delivery issues, don’t hesitate to get in touch with our support team.

Damaged or Lost Orders – Our Commitment 
If your order arrives damaged, contact our support team within 48 hours and include photographs for review. Once verified, we will arrange either a replacement or a refund, depending on the case. For lost packages, we work closely with courier services to investigate and resolve the matter swiftly. All products are packed securely to prevent damage during transit. Your satisfaction remains at the heart of everything we do.

Premium Packaging for Special Items 
Extra Attention: Certain items, such as high-value, delicate, or bulky pieces, receive added handling care.
Clear Notices: Specific shipping instructions will be displayed on the respective product pages.
Protective Measures: Our packaging is specially designed to preserve the condition of these exclusive items.
Informed Shopping: We recommend reviewing item details before purchasing for a smooth delivery experience.
Customer Support: Have concerns about receiving these products? Our support team is here to help.

Need Assistance? Reach Out Anytime 
For any questions about your delivery, our support team is just a message away. You can contact us at zerionapexinformaticspvtltd@gmail.com, and we’ll respond promptly to assist you. We are devoted to enhancing your shopping experience with efficient solutions and thoughtful service. Your trust inspires us to deliver fashion that feels as good as it looks. Thank you for choosing zayllo — where luxury meets convenience at your door.